For information requests or questions, please use the phone numbers and e-mail addresses below.

Customer Service Phone Numbers

RTA

RTA Administrative Offices
175 W. Jackson Blvd, Suite 1550
Chicago, IL 60604
Weekdays 8:30 a.m. to 5 p.m.
(312) 913-3200

RTA Customer Service
165 N. Jefferson St.
Chicago, IL 60661
Weekdays 8:30 a.m. to 5 p.m.
(312) 913-3110

communications@rtachicago.org

RTA Travel Information
836-7000
TTY: (312) 836-4949

RTA ADA Certification Helpline
(312) 663-4357
TTY: (312) 913-3122

Reduced Fare Card
836-7000
TTY: (312) 836-4949

RTA Community Outreach
(312) 913-3237

RTA/CTA Transit Benefit Program
1-800-531-2828

Free Rides
(312) 913-3144

Please click on the image to get driving directions

CTA

Questions, comments or complaints about CTA's services.
Also to request Maps, Brochures, Schedules (Please provide your mailing address).
1-888-YOURCTA
(1-888-968-7282)
TTY: 1-888-CTATTY1
(1-888-282-8891)
Email: ctahelp@transitchicago.com

Information about elevator status at accessible rail stations - Elevator Status Hotline
Phone: 1-888-YOURCTA
(1-888-968-7282), and Press 5

Metra

Metra Passenger Services
Weekdays 8 a.m. to 5 p.m.
(312) 322-6777
TTY (312) 322-6777

South Shore Only Info
Fares and Schedule Information
800-356-2079 TDD/Voice

All correspondence and communications should be sent to:
Metra Passenger Services
547 W. Jackson
Chicago, IL 60661
(312) 322-6777 - Weekdays 8:00 AM - 5:00 PM

Lost Articles
Neither the contract carrier, Pace, Metra nor RTAassumes responsibility for articles left on trains, buses or at stations.
Union Station - 312-322-4269
Union Pacific - 312-496-4777
LaSalle St.Rock Island - 312-322-8957
Randolph St.Metra Electric - 312-322-7819

Pace

Passenger Services
(847)364-7223
passenger.services@pacebus.com